Husham Luay

I am a results-oriented professional with over three years of extensive experience in personal sales at ZMC Kargo Company in Istanbul, Turkey. My strong communication skills have enabled me to provide fast and effective customer service through phone, email, and live chat, maintaining a 98% satisfaction rate. I excel at resolving customer issues, showcasing product knowledge, and facilitating sales opportunities on time and within budget.

In my role, I successfully connected customers with internal departments to facilitate solutions that contribute to overall success. Additionally, I have worked on import and export processes, ensuring compliance with international trade regulations by accurately determining Harmonized System (HS) codes. My ability to conduct thorough research and analysis on product descriptions and specifications has optimized classification accuracy and resolved inconsistencies.