Fly Bybroom
@flybybroom
Remote survey and AI training specialist with 23 years of customer-focused experience.
United StatesWhat I'm looking for
I’m a Medicaid/Medicare and political survey specialist seeking a Work From Home role, using my 23 years of experience to ensure safety, comfort, and compliance in high-pressure environments. I conduct patient satisfaction surveys to assess quality of care and effectiveness of new systems while adhering to HIPAA and PII protection standards.
I also support AI training by recording audio and video to improve AI-generated speech naturalness, developing and assessing AI commands and prompts for accurate and safe interactions. I review and evaluate social media short videos for compliance with safety and regulatory standards.
Previously, I served as a United Airlines Flight Service Coordinator, focusing on passenger safety and comfort, managing in-flight crew during emergency and irregular operations, and maintaining adherence to FAA safety regulations. I’ve also led event operations as a Zed Ink Event Host/Supervisor and worked in education as a substitute teacher—always staying calm, solving problems quickly, and building rapport.
Experience
Work history, roles, and key accomplishments
Medicaid/Medicare Survey Specialist
Engage CX, Dynata, ShiftSmart
Jan 2022 - Present (4 years 5 months)
Conduct Medicaid/Medicare patient satisfaction surveys and political surveys while ensuring HIPAA and PII compliance. Handle sensitive data with strict privacy and data protection protocols.
AI Audio/Video Training Specialist
Appen, Remotetasks, CrowdGen
Jan 2021 - Present (5 years 5 months)
Record and evaluate audio/video content to improve the naturalness of AI-generated speech. Review short social media videos for compliance and assess prompts/commands for accurate and safe AI interactions.
Ensured passenger safety and comfort, including support for special needs and disabilities, while maintaining FAA safety procedures. Coordinated flight crew performance during emergency and irregular operations and managed in-flight food and beverage service.
Event Host/Supervisor
Zed Ink
Jan 2003 - Jan 2008 (5 years)
Supervised event host staff for high-profile gaming events, delivering guest service for clients including Microsoft and Xbox. Coordinated event logistics and support for product demonstrations and promotional materials to improve guest engagement.
Substitute Teacher
Inglewood Unified School District
Jan 2004 - Jan 2006 (2 years)
Provided K-12 instruction as a substitute teacher while managing classroom dynamics and supporting continuity of learning. Tutored and counseled students and supported customer-facing scheduling and education tasks by maintaining records and database updates.
Education
Degrees, certifications, and relevant coursework
Eastern Gateway Community College
Paralegal Studies, Paralegal studies
Completed paralegal studies at Eastern Gateway Community College.
University of California, Los Angeles
Bachelor of Arts
Earned a Bachelor of Arts degree from the University of California, Los Angeles.
St. Bernard High School
Attended St. Bernard High School in Playa del Rey, California.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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