Samantha Armenta

Responded to high volumes of structured conversational interactions daily with accuracy and consistency, using sound judgment in ambiguous situations.

Started and ran a personal services business covering catering, home care, childcare, cleaning, party planning, custom art, and skincare products, including developing and selling an original skincare line.

Worked across multiple concurrent AI training projects, including aesthetic grading, response evaluation, prompt design, answer comparison, image comparison, and STEM answer rewriting.

Kept up with a fast pace while staying accurate and catching mistakes, and trained new team members to help them feel confident in their roles.

Helped customers troubleshoot phones and electronics, walking them through fixes and recommending device protection plans based on each customer's needs.

Managed data verification and insurance compliance for high value accounts using Salesforce, acting as the main point of contact between clients and institutions to resolve billing issues and process payments.

Handled a high volume of customer interactions daily, documenting responses and finding resolutions, and was promoted to Senior level for consistent performance and reliability.

Handled insurance verification, billing discrepancies, and reimbursement workflows for healthcare providers and patients, using Salesforce to manage cases and connecting patients to the Lucentis access program.

Managed food orders from intake through preparation, delivery, and quality check, building strong relationships with regular customers.

Helped teams adopt new technology tools and supported staff through periods of change, explaining how systems worked in plain language.

Recorded training data across three formats, including voice interaction sessions, video interaction sessions, and voice acting from scripts.

Currently enrolled in the Advanced Professional Hypnotherapy Program.

Completed high school education.