I'm actively seeking job opportunities to advance my programming skills while remaining open to leveraging my extensive experience in other fields if necessary.
FPLooking for a job
Florencia Pavon
@florenciapavon
I freelance as a customer service rep and also QA Test for uTest/TestIO.
ArgentinaWhat I'm looking for
Fluent in customer service and adaptable problem-solving, I currently freelance as a Customer Service Representative while venturing into programming to expand my skill set. A proactive team player with a knack for conflict resolution and time management, I thrive in dynamic environments.
My background spans diverse roles, I excel in manual testing, ensuring software quality, and collaborating with development teams. Proficient in CRM, I identify client needs and offer effective solutions while leveraging social media strategies for enhanced company visibility.
My experience extends to healthcare, managing vaccine administration, procurement, and stock control, ensuring precise and efficient operations. As a General Operations Support Coordinator, I excel in client management, meticulous metric monitoring, and crafting impactful presentations to illustrate outcomes.
Experience
UTCurrent
Develop and execute comprehensive manual tests to identify defects and ensure software quality, including detailed result logging and collaboration with the development team to resolve issues.
FRCurrent
Customer Relationship Management: Detecting customer needs and providing effective solutions.
Social Media Platform Management: Executed the analysis of effective social media strategies to increase company visibility.
Efficient Problem Resolution: Prioritizing customer satisfaction while achieving effective conflict and problem resolution.
STVaccine Administration in an Interdisciplinary Team: Ensuring precise and efficient vaccine administration.
Vaccine Procurement and Reception: In charge of vaccine ordering and reception to ensure availability.
Stock Vaccine Control and Error Correction: Responsible for vaccine stock control and error correction.
TEClient-Employer and Client-User Needs Management: Handling the needs of both employer and user clients.
Precise Timesheet Creation and Metric Monitoring: Creating and accurately analyzing attendance sheets and metric tracking.
Creation of Clear Result-Illustrating Presentations: Crafting presentations that clearly illustrate the results.
Tech stack
Learn about the tools and technologies that Florencia likes to use.
Availability
Looking for a job
Location
ArgentinaAuthorized to work in
Portfolio
github.com/FlorenciaPavonJob categories
Skills
PythonSQLJavaScriptData AnalysisCustomer ServiceGitHubMySQLCSSHTMLQA TestingQATestingUI TestingWeb TestingUnit TestingManual TestingSoftware TestingRegression TestingFunctional TestingCustomer CareCustomer SuccessCustomer SupportCustomer ExperienceNurseNurse CareNurse TrainingHealthcareCustomer TrainingCall Center SupportCall Center OperationsData MetricsData AnalyticsBilingualism
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