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Melina Escudero

@melinaescudero

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Manual QA tester focused on quality, documentation, and defect resolution.

Argentina

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What I'm looking for

I seek a QA role in an Agile team where I can grow my testing skills, contribute to high-quality releases, expand automation and SQL knowledge, and work in a collaborative, learning-focused environment.

I am a proactive, organized manual QA tester with technical training in programming and hands-on experience testing web and desktop applications. I have applied functional, regression, exploratory, and smoke testing while creating test documentation and executing test cases.

I report and track defects using Jira and have experience working within Agile/Scrum teams. My background includes customer support work where I communicated in English and Spanish, maintained high quality ratings, and resolved issues efficiently.

I hold a Technical Degree in Programming (UTN), a High School Diploma in Foreign Languages, and certifications in Manual QA Testing and Excel; I am motivated to grow within software testing environments and continue developing automation and SQL skills.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

SkillOnNet

Sep 2025 - Oct 2025 (1 month)

Provided web chat and email support in English and Spanish, resolving customer issues with an 82% quality rating and averaging eight tickets per hour. Identified root causes, recommended resolutions, and promoted Safer Gaming policies.

Customer Support Ticketing Quality Assurance Email Support Root Cause Analysis Regulatory Compliance

QA Tester Manual

A1QA

Apr 2025 - Jun 2025 (2 months)

Executed manual test cases for web and desktop applications, created test documentation, and reported/tracked defects in Jira to improve product quality. Applied functional and regression testing within agile processes and completed hands-on testing exercises.

Manual Testing Jira Functional Testing Regression Testing Test Case Documentation