Abigail Dreams

Oversee daily business operations, ensuring alignment with strategic goals and performance targets. Develop operational systems and workflows to improve efficiency and scalability.

Identified growth opportunities through market analysis and strategic planning. Developed structured sales and client management processes to improve revenue flow.

Managed scheduling, communication, research, and documentation. Performed data entry, reporting, and administrative coordination.

Delivered exceptional service and support while evaluating client needs and recommending insurance solutions. Presented tailored life insurance options and assisted clients through application and underwriting.

Led quality assurance initiatives and performance tracking systems. Established KPIs to measure training effectiveness and operational quality.

Designed and implemented onboarding and training programs that reduced ramp-up time. Developed training materials, compliance documentation, and evaluation tools.

Identified and analyzed key market trends to develop and implement sales plans that drove revenue growth and profitability. Analyzed customer data to identify trends and develop targeted sales strategies.

Ensured product and service excellence with strong analytical and problem-solving abilities. Developed and executed test plans, created detailed reports, and collaborated with cross-functional teams to enhance quality standards.

Handled high volume of customer inquiries in a professional and timely manner, resulting in increased customer satisfaction ratings. Analyzed customer service data to identify trends and suggest improvements to processes.

Bachelor's degree in International Affairs and Diplomacy from Ming Chuan University, completed from 2018 to 2022.