Florence Muriuki

Coordinate daily branch operations across customer service, lending and collections, ensuring activities are aligned with operational standards and targets. Supervise and support Loan Officers and Collection Officers, act as escalation point for customer concerns, and prepare operational and performance reports.

Provided day-to-day administrative and operational support to branch management, coordinating workflows and customer-facing processes. Maintained customer files, tracked pending documentation, and supported branch reporting and performance monitoring.

Coordinated frontline sales and customer service activities, supporting customer acquisition and application processing. Guided, coached, and trained staff on product knowledge and operational procedures, and monitored team performance.

Responded to customer needs, explained product requirements, and guided clients through application processes. Collected and reviewed customer information, conducted client visits, and assessed repayment capacity in line with internal procedures.

Engaged customers across assigned outlets and territories, explained products, and supported sales objectives. Built customer relationships, maintained product visibility, and coordinated routine follow-ups with outlets.

Identified sales opportunities, engaged prospective customers, and supported customer conversion and sales targets.

Promoted products and services, acquired customers, and provided frontline assistance to prospective and existing clients.

Diploma in Tourism Management from the African Institute of Research and Development Studies (AIRADS) from 2012 to 2014.

Certificate in Computer Packages from the African Institute of Research and Development Studies (AIRADS) in 2010.

Kenya Certificate of Secondary Education (KCSE) from Wareng High School from 2007 to 2010.