Flavia Machado

I’m a results-driven Credit & Collections Specialist with 6+ years of experience in debt negotiation, arrears management, and financial customer support across U.S. financial and real estate sectors. I focus on managing delinquent accounts with empathy and compliance, while protecting customer relationships.

In my current role, I manage a portfolio of approximately 80 clients, providing ongoing support and relationship management. I negotiate payment plans and debt settlements to achieve positive outcomes for both clients and creditors, and I monitor credit reports to help clients improve their credit profiles.

I handle high-volume communications via phone, text message, and email, maintaining a professional tone throughout. I also maintain accurate records of payments, agreements, and client information, supporting administrative processes with proper documentation.

Previously, I provided customer support in a structured banking environment (Itaú Unibanco Support), assisting clients with overdue balances and financial inquiries while managing documentation and reporting with accuracy. Earlier experience in U.S. and Brazil customer service, sales, and administration strengthened my client communication and problem-solving in target-driven environments.