Open to opportunities

Confidence Manus

@confidencemanus

Business Analyst and data-driven finance professional delivering insights, reporting accuracy, and operational efficiency.

Ireland

Message

What I'm looking for

I’m looking for a Business Analyst, Data Analyst, or Operations role where I can combine analytical skills with financial services experience to deliver insights and operational efficiency.

I’m a results-driven MSc Business Analytics graduate with over 4 years’ experience in financial operations, treasury, and customer-focused roles within the financial services sector. I’ve built a strong track record in account reconciliation, cash flow reporting, and stakeholder communication—turning financial data into decision-ready insights.

Most recently, I worked as a Treasury Operations Analyst managing and reconciling over 250 fixed deposit accounts, preparing weekly cash flow reports, and investigating discrepancies to ensure accuracy and compliance. Alongside this, I’ve supported process improvements and worked closely with auditors, and I’m now fully focused on a Business Analyst, Data Analyst, or Operations role where I can combine analytical skills with financial services experience.

Experience

Work history, roles, and key accomplishments

Digital Sales Supervisor

FastCredit

Sep 2021 - Jan 2022 (4 months)

Generated new business leads via phone, email, and SMS campaigns, increasing sales by 15% within one month. Developed targeted sales strategies and improved product uptake by 25%, while training and supervising 6 new team members.

Lead Generation Sales Strategy Email Campaigns Client Relationship Management Training And Supervision

Treasury Operations Analyst

FastCredit

Mar 2018 - Sep 2021 (3 years 6 months)

Managed and reconciled 250+ fixed deposit accounts to ensure accuracy and compliance. Prepared weekly cash flow reports, executed electronic fund transfers, resolved account discrepancies, and supported internal and external audit processes.

Account Reconciliation Treasury Operations Fixed Deposit Administration Weekly Cash Flow Reporting Fund Transfers Transaction Posting Audit Support & Compliance

Customer Service Manager

FastCredit

Mar 2017 - Mar 2018 (1 year)

Managed customer interactions and ensured queries and complaints were resolved efficiently. Maintained accurate customer records, supported clients in selecting suitable financial products, and improved customer satisfaction through effective communication and problem resolution.

Complaint Resolution Customer Relationship Management Customer Satisfaction Problem Solving

Education

Degrees, certifications, and relevant coursework

Dublin Business School

Master of Science in Business Analytics, Business Analytics

2022 - 2023

Completed an MSc in Business Analytics with coursework in data analysis and visualization, applied statistics and machine learning, business intelligence, and data mining.