Fiza Gull

Designed and conducted training sessions to improve chatbot performance. Ensured quality benchmarks were met through continuous feedback and QA. Collaborated with developers to optimize AI accuracy and user experience.

Handled customer email queries with a focus on clarity and resolution. Created standardized templates for efficient email responses. Identified trends in customer concerns to inform internal process improvements.

Delivered prompt support via phone and email to enhance customer satisfaction. Mentored new team members to ensure service consistency. Maintained in-depth knowledge of services to address client issues effectively.

Directed daily operations including client service, process audits, and data management. Implemented cost-saving initiatives leading to higher efficiency. Supervised team performance, conducted training, and managed cross-departmental projects.

Managed both academic and administrative functions of the institution. Developed curricula and assessment methods in line with educational standards. Promoted community engagement among students, parents, and faculty.

Completed a Master's degree focusing on English Literature. The curriculum included advanced studies in literary theory, critical analysis, and various genres of English literature.

Obtained a Bachelor's degree in Education. This program provided a strong foundation in pedagogical theories, curriculum development, and educational psychology.