Muhammad Zaheer Azam
@muhammadzaheerazam
Quality Analyst with expertise in AI data training and analysis.
What I'm looking for
I am a dedicated Quality Analyst with a strong background in AI data training and quality assurance. Over the past three years, I have honed my skills as a Customer Support Executive at Mindbridge, where I was recognized as one of the leading quality analysts on the team. My experience includes providing exceptional support through email, call, and chat for UberEats and Foodpanda, where I effectively solved problems for riders, customers, and restaurant partners.
Currently, I am working as an Advanced AI Data Trainer at Invisible Technologies, where I have been involved in advanced data training of AI models for over a year. My role includes reviewing tasks used for AI model training, data analysis, and annotation. I have also contributed to the training of LLMs and multimodal models, working with diverse data types including text, images, audio, and video. My commitment to quality and detail ensures that I deliver high-standard results in every project I undertake.
Experience
Work history, roles, and key accomplishments
Quality Analyst - Advanced AI Data Training
Invisible Technologies
Oct 2023 - Present (1 year 7 months)
Reviewed tasks used for training AI models, ensuring data quality and accuracy. Led co-review sessions with data scientists and researchers to enhance AI model training.
Advanced AI Data Trainer
Invisible Technologies
Aug 2022 - Present (2 years 9 months)
Trained AI models through advanced data training techniques. Contributed to the development and improvement of AI agents and large language models.
Customer Support Executive
Mindbridge
Sep 2019 - Present (5 years 8 months)
Provided email, call, and chat support to riders, customers, and restaurant partners on the Uber Eats and Foodpanda platforms. Assisted users with problem-solving and issue resolution.
Education
Degrees, certifications, and relevant coursework
GC University, Lahore
Bachelor of Science in Botany (Plant Sciences), Botany (Plant Sciences)
2015 - 2019
Activities and societies: Relevant coursework: Ecology, Mycology, Phycology, Geology, Horticulture, and Climatology
Completed a Bachelor of Science degree focusing on Plant Sciences. Studied relevant coursework including Ecology, Mycology, Phycology, Geology, Horticulture, and Climatology.
Availability
Location
Authorized to work in
Job categories
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