Open to opportunities

firta sonya

@firtasonya

Message

Operations and membership leader with 10+ years' experience driving revenue, cost savings, and customer satisfaction.

Indonesia

Message

What I'm looking for

I’m looking to lead membership operations and business growth—turning member needs into efficient workflows, stronger relationships, and measurable cost savings and revenue improvements in a team that values customer satisfaction and accountability.

Motivated professional with more than 10 years’ expertise in operations and client/member-focused roles, recognized for assessing operational branch-office needs and developing solutions to save costs, improve revenues, and drive customer satisfaction.

From an internship in the Operation Division at PT (Persero) AngkasaPura II, to customer-facing roles at BankBukopin Oil Centre, I advanced into Membership Manager & Business Development at eCommerceforAgricultureCommodity, where I oversee daily membership workflows, ensure timely responses to member inquiries, monitor members’ trading transactions, and maintain strong member relationships. I also serve as Chairman of the Cooperative, leading, coordinating, and controlling cooperative activities, receiving division reports, and making decisions to support smooth operations.

Experience

Work history, roles, and key accomplishments

Current

Cooperative Chairman

Current

Koperasi Jasa Selaras

Oct 2021 - Present (4 years 9 months)

Led, coordinated, and controlled cooperative activities by managing divisions, reviewing activity reports, and making decisions to support smooth operations.

Leadership Team Coordination Division Management Reporting Stakeholder Management Project Management

Current

Membership Manager & Biz Dev

Current

EcommerceforAgricultureCommodity

Sep 2010 - Present (15 years 10 months)

Oversaw daily membership operations by monitoring workflows and responding to member inquiries, while maintaining member relationships and developing sales strategies.

Membership Operations Business Development Sales Strategy Inquiry Management Relationship Management Negotiation Communication MS Office Project Management

Customer Relationship Officer

Bank Bukopin Oil Centre

Mar 2009 - Sep 2010 (1 year 6 months)

Managed customer relationships and worked as a personal financial consultant, focusing on relationship building and meeting service objectives through high-performance teamwork.

Customer Relationship Management Membership Management Negotiation Customer Service Relationship Building Teamwork

Operations Internship

Angkasa Pura II

Mar 2009 - Sep 2010 (1 year 6 months)

Assessed operational branch-office needs at Perdanakusuma Airport and supported solutions aimed at saving costs, improving revenues, and strengthening customer satisfaction.

Cost Optimization Customer Satisfaction Process Improvement Team Collaboration