Fiona Campbell
@fionacampbell
Dedicated professional passionate about delivering exceptional customer service.
What I'm looking for
I am a dedicated and customer-focused professional with a passion for delivering exceptional service. My experience spans various roles, including retail merchandising and AI training, where I have honed my skills in customer engagement and data annotation. I thrive in both customer-facing and remote environments, having adapted to the challenges of the pandemic by taking on freelance work.
In my current role as a Retail Merchandiser at eXPD8, I maintain and refresh toy displays, ensuring they align with brand standards while completing detailed merchandising reports. My previous experience as an AI Trainer involved annotating diverse data types to train machine learning models, showcasing my adaptability and technical skills. I am committed to driving sales and enhancing customer experiences through effective collaboration and attention to detail.
Experience
Work history, roles, and key accomplishments
Retail Merchandiser
eXPD8
Apr 2025 - Present (2 months)
Maintained and refreshed toy displays to ensure visual appeal, stock levels, and brand alignment. Completed detailed merchandising reports, surveys, and compliance forms to support stock accuracy and promotional activity.
AI Trainer
Data Annotation
Oct 2024 - Present (8 months)
Annotated diverse data types, including text, images, video, and audio, to train machine learning models. Supported AI applications such as natural language processing, computer vision, and speech recognition.
Retail Assistant
Bravissimo
Feb 2024 - Present (1 year 4 months)
Accurately measured customers for bra size and provided personalized fitting services, actively listening to their needs and preferences. Managed inventory tasks, including restocking and organizing the stockroom and displays.
Floor Staff (Night Shift)
Primark
Apr 2023 - Present (2 years 2 months)
Efficiently restocked shelves with merchandise during overnight shifts, ensuring products were organized and attractively displayed to maximize sales. Monitored inventory levels and collaborated with team members for timely task completion.
Call Centre Agent
Go-Centric
Jun 2021 - Present (4 years)
Received and managed calls from the public regarding COVID-19 vaccination scheduling and rescheduling, ensuring timely responses. Utilized a softphone and Microsoft Teams for internal meetings and inputted caller data into Service Now.
Education
Degrees, certifications, and relevant coursework
West College Scotland
NQ, Digital Media
Completed a National Qualification in Digital Media, focusing on key aspects of digital content creation and media production. Gained practical skills relevant to the digital media industry.
Dominican College, Dublin
A-Levels, Multiple Subjects
Achieved A-Levels in a diverse range of subjects including English, Mathematics, Art, History, French, and Biology. Developed a strong foundational knowledge across humanities, sciences, and arts.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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