Fidelina Diaz

I am a dedicated Customer Service Expert with extensive experience in operations management and quality assurance. My journey began at 24-7 Intouch, where I honed my skills in team leadership and KPI management, ensuring that customer satisfaction remained a top priority. Over the years, I have developed a positive mindset and adaptability, which have been crucial in navigating the dynamic challenges of the customer service industry.

Currently, I am working as a Freelance Contractor, providing customer service solutions for startups and SaaS companies. My analytical skills and attention to detail have enabled me to implement effective strategies that enhance customer experience and operational efficiency. I am passionate about leveraging technology, such as AI training and various software tools, to drive improvements in service delivery.