FS
Open to opportunities

Fezile Shandu

@fezileshandu

Results-driven Client Success Executive with expertise in Category Management.

South Africa

What I'm looking for

I am looking for a role that fosters collaboration, encourages innovation, and offers opportunities for professional growth.

I am a methodical and dependable professional with a strong focus on client success and category management. Over the past three years at DataOrbis, I have successfully driven shopper engagement and revenue growth for a diverse range of clients in the FMCG sector, including Tiger Brands and Reckitt Benckiser. My ability to analyze market trends and shopper behavior has allowed me to optimize category strategies and enhance client value propositions.

My academic background includes a BCom Honours in Supply Chain Management, where I authored a dissertation on cost constraints in green supply chains. I pride myself on my strong interpersonal skills and my ability to work collaboratively with teams to achieve common goals. I am passionate about continuous learning and am always looking for ways to improve processes and drive efficiencies.

Experience

Work history, roles, and key accomplishments

DL
Current

Client Success Executive

DataOrbis (Pty) Ltd

May 2021 - Present (4 years 1 month)

Upholding Category Management best practices, I drove shopper centricity and category strategy to help clients increase shopper engagement and grow basket spend. I worked across a wide array of both manufacturing and retail clients in the FMCG sector, including Tiger Brands, National Brands, and Reckitt Benckiser.

VS

Client Liaison Officer

VCS Solutions

Dec 2019 - Present (5 years 6 months)

I liaised with planning teams to identify and elevate output and coordinated and monitored route adherence using vehicle tracking. I also monitored client satisfaction and problem-solved, initiating measures to research and resolve raised issues.

UD

Supply Chain Graduate Trainee

United Pharmaceutical Distributors

May 2018 - Present (7 years 1 month)

I gained exposure to various supply chain functions within a warehouse, controlling the flow of stock and monitoring goods in and out. I also controlled periodic and perpetual inventory stock counts and conducted necessary investigations based on findings.

Education

Degrees, certifications, and relevant coursework

University of KwaZulu-Natal logoUK

University of KwaZulu-Natal

BCom Honours, Supply Chain Management

Completed a postgraduate degree in record time. Authored a dissertation on “Cost Constraints Encountered By 3PL’Sin Green Supply Chains Within the Durban Freight Industry”.

University of KwaZulu-Natal logoUK

University of KwaZulu-Natal

Bachelor of Commerce, Economics & Supply Chain Management

Majored in Economics and Supply Chain Management. Minored in Statistics, Marketing Management, Commercial Law, and Information Systems & Technology.

Tech stack

Software and tools used professionally

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