Chantal Rose
@chantalrose
I build executive communications and partner support strategies that align teams and improve outcomes.
United StatesWhat I'm looking for
I've spent more than 11 years at Apple, translating complex business priorities into clear communications that drive alignment, engagement, and informed action.
In AppleCare Partner Relations, I support enterprise and education institutions across the Americas using Apple Business Manager and Apple School Manager. I manage complex partner and developer escalations, review Apple Developer Program enrollment documentation, and improve workflows as a subject matter expert.
During my Business Communications Specialist rotation, I created executive messaging, leadership presentations, talking points, and communication materials tied to enterprise priorities. I partnered across teams to strengthen leadership visibility, stakeholder engagement, and communication effectiveness.
I've also developed learning communications and scalable knowledge resources at Apple, while mentoring advisors and supporting operational alignment. My background combines executive and internal communications, project coordination, technical support, and customer-facing leadership.
Experience
Work history, roles, and key accomplishments
- Enterprise & Education Support: Provided specialized B2B support for enterprise and education institutions across the Americas (AMR), facilitating seamless use of Apple Business Manager (ABM) and Apple School Manager (ASM).
- Partner Relations & Escalations: Managed complex escalations for AppleCare Partner Relations (ACPR) / Deployment Programs Support (DPS), ensuring high-quality resolutions f
Delivered communication and mentorship initiatives supporting advisor development, operational alignment, and knowledge consistency
Guided teams on communication approaches, customer engagement strategies, and performance support within fast-paced support environments
Supported leadership communication initiatives and strategic operational priorities across distributed teams
Assisted with training
Led development of executive-level communications aligned with organizational priorities and enterprise initiatives
Created strategic messaging, leadership presentations, talking points, and communication materials for leadership audiences
Partnered cross-functionally to align messaging across teams, stakeholders, and business initiatives
Supported leadership visibility and stakeholder engagement
Developed and curated learning communications supporting enterprise learning initiatives and organizational transformation efforts
Created scalable communication and knowledge-sharing resources designed to improve engagement and operational readiness
Partnered with stakeholders to align learning content and messaging with evolving business priorities
Supported knowledge management initiatives focu
Developed and curated learning communications supporting enterprise learning initiatives and organizational transformation efforts
Created scalable communication and knowledge-sharing resources designed to improve engagement and operational readiness
Partnered with stakeholders to align learning content and messaging with evolving business priorities
Supported knowledge management initiatives focu
Selling products and wireless services and home services, also providing customer service. Assisting managers and assistant managers with deposits and store paperwork.
Education
Degrees, certifications, and relevant coursework
Southern New Hampshire University
Bachelor of Arts, Public Relations, Advertising, and Applied Communication
Nucamp Coding Bootcamp
Web/Multimedia Management and Webmaster
Western Governors University
Master of Business Administration - MBA, Business Administration and Management, General
Nucamp Coding Bootcamp
Full Stack Web Development And Mobile App Program
Coursera
Google Project Management Certificate
Issued Apr 2024
Project Planning: Putting It All Together
Issued Feb 2024
Agile Project Management
Issued Mar 2024
Project Execution: Running the Project
Issued Mar 2024
Foundations of Project Management
Issued Nov 2023
Project Initiation: Starting a Successful Project
Issued Nov 2023
Agile Project Management with Microsoft Project
Issued Aug 2022
Project Management Foundations
Issued Aug 2022
CompTIA A+ (220-1001 and 220-1002) Cert Prep: The Basics
Issued Jun 2022
Recruiting Foundations
Issued Jun 2022
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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