Open to opportunities

Ferrin Gay

@ferringay

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I build effective people operations, administrative systems, and marketing support that drive organizational growth.

Trinidad and Tobago

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What I'm looking for

I'm looking for an opportunity to lead people operations, administration, and business support while improving processes, strengthening employee engagement, and helping an organization achieve sustainable growth.

I've supported people operations, executive administration, and marketing across IBIS Claims Adjusters Ltd, Helix Solutions, HR Solutions, Disruptive Advertising, SBCS Ltd, and PwC. My work includes full-cycle recruitment, onboarding, payroll support, performance management, succession planning, and strategic HR planning.

At IBIS Claims Adjusters Ltd, I managed company staff and strengthened onboarding, employee development, HR policies, grievance resolution, and performance-review processes. I also supported departments in delivering HR plans aligned with overall business direction while handling confidential matters with discretion.

I've coordinated executive schedules, travel, correspondence, meetings, budgets, reports, marketing campaigns, events, research, databases, and vendor relationships. I focus on improving efficiency, building positive workplace cultures, reducing turnover, and supporting sustainable growth in remote and traditional environments.

Experience

Work history, roles, and key accomplishments

Marketing Assistant

Disruptive Advertising

Apr 2025 - May 2026 (1 year 1 month)

Assisted in the development and implementation of marketing strategies and campaigns. Supported the marketing manager with daily administrative tasks and coordinated marketing activities and events.

Marketing Strategy Campaign Management Market Research Event Coordination Data Analysis Database Management Vendor Management Brand Consistency

Senior Administrative Officer

Helix Solutions

Jan 2022 - Mar 2025 (3 years 2 months)

Provided administrative support to senior managers, including clerical tasks, meeting coordination, and travel arrangements. Developed and maintained filing systems and created spreadsheets and presentations.

Administrative Support Meeting Coordination Travel Arrangements Correspondence Spreadsheets And Presentations Budget Reports Office Management

Senior Executive Assistant

HR Solutions

Jan 2020 - Jan 2022 (2 years)

Managed scheduling for company executives and supervised lower-level administrative staff. Drafted and reviewed communications and organized meetings, including logistics and document preparation.

Executive Support Scheduling Meeting Coordination Travel Arrangements Document Management Staff Supervision Slack Email Management

Senior Human Resource Officer

IBIS Claims Adjusters Ltd

Jan 2013 - Jan 2020 (7 years)

Managed company staff, including recruitment coordination, salary determination, and payroll support. Developed induction and training programs and supported performance management and succession planning.

Recruitment Payroll Training Performance Management Succession Planning Employee Relations Onboarding

Customer Service Coordinator

SBCS Ltd

Jan 2012 - Jan 2013 (1 year)

Greeted customers and provided advice on suitable courses. Registered students, handled queries and complaints, and supported marketing activities and events.

Customer Service Complaint Resolution Marketing Support Event Coordination Call Center

Office Manager

Price Waterhouse (PwC)

Jan 2009 - Jan 2013 (4 years)

Oversaw daily office operations, managed supplies and vendor relationships, and coordinated travel. Provided executive support to partners and prepared monthly administrative reports.