Fernando Manuel Latorre Fuenzalida

I've supported more than 400 customers through JustAnswer, resolving technology issues across Windows, macOS, Microsoft 365, Apple services, account access, online security, connectivity, software configuration, and consumer devices.

I provide clear written troubleshooting, use secure remote desktop sessions when needed, and manage follow-up questions until each issue is resolved. My work includes diagnosing problems, documenting cases, researching solutions, and helping non-technical users feel confident with technology.

I use ChatGPT and other AI-assisted tools to research issues, summarize cases, refine customer responses, build troubleshooting workflows, and improve knowledge-base content. I independently verify AI-generated information and protect personal and confidential data.

I'm looking for a fully remote support role where I can combine technical problem-solving, empathy, and chat, email, and ticket-based customer service.