benjamin rivas
@benjaminrivas
I resolve bilingual IT issues across networks, devices, and operating systems.
ChileWhat I'm looking for
I've delivered bilingual Tier II IT support for remote and onsite clients in the USA and Chile, resolving technical failures across Windows, macOS, SOHO networks, and mobile devices. My work supported 20 desktops, 50 laptops, and 70 mobile devices while saving a small company $77,000.
Alongside IT, I led photography workflows managing 2,000 files per event, reliable backups, and deadline-driven delivery. I also built photographer training that raised submitted-work quality by 70% and photographed a presidential event published in national papers.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
Independent
Jan 2025 - Present (1 year 8 months)
Resolved complex technical failures for remote and onsite clients, providing bilingual support and configuring SOHO networks. Implemented security practices and system upgrades for 100 users, reducing security risks by 55%.
Education
Degrees, certifications, and relevant coursework
Brigham Young University - Idaho
Bachelor of Science, Applied Technology
Grade: 3.8
Pursuing a Bachelor of Science in Applied Technology with a GPA of 3.8.
Brigham Young University - Idaho
Associate of Applied Science, Applied Technology
Grade: 3.9
Earned an Associate of Applied Science in Applied Technology with a GPA of 3.9.
Tech stack
Software and tools used professionally
Availability
Location
ChileAuthorized to work in
Job categories
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