fernando Artavia

Run a digital marketing and web development agency serving local businesses, managing client workflows from audit to delivery. Manage a Notion CRM with 135+ prospects and write email campaigns using Mailchimp.

Led bilingual contact-center teams serving B2B clients, meeting retention and quality KPIs. Managed real-time operations, coaching, and onboarding, and implemented process improvements.

Handled high volume of inbound/outbound bilingual calls for US clients, achieving satisfaction and retention standards. Recognized for written communication quality and CRM data-entry accuracy.

Managed client bookings, follow-up, and itineraries with attention to detail and a service-oriented approach.

Provided remote administrative support including client communication, payment records, Excel database management, and email/calendar handling. Worked independently managing multiple priorities.

Coordinated daily tour logistics, supplier confirmations, and communication with international clients. Managed reservations and client databases in Outlook and Excel.

Independently ran all business operations including sales, customer service, inventory control, staff training, and financial tracking. Built and executed customer acquisition strategies from scratch.

Supported senior officials with calendar management, diplomatic correspondence, and confidential documentation. Coordinated logistics with embassies and external institutions.

Handled bilingual patient communication for appointment scheduling, registration, and insurance verification. Maintained HIPAA compliance and coordinated with providers to resolve billing and scheduling issues.

Pursuing a Bachelor's Degree in Business Administration, currently in progress.