Fernanda Torres
@fernandatorres1
I deliver premium customer experiences, CRM insights, and integrated marketing across global brands.
United Arab EmiratesWhat I'm looking for
At Emirates Airlines, I’ve progressed from Economy to Business and First Class, delivering personalized experiences for VIP and high-profile guests while maintaining rigorous safety, security, and medical standards.
I also supported Customer Affairs & Service Audit, handling customer complaints, feedback, and compliments, routing cases to the right teams, and following up under internal service procedures.
Previously at Walmart Brasil and E. Life Brasil, I created campaigns and social content, monitored customer feedback and brand perception, led cross-functional meetings, and developed customer-service improvement strategies.
Experience
Work history, roles, and key accomplishments
First Class Inflight Services
Emirates Airlines
Jul 2015 - Present (11 years 2 months)
Delivered premium inflight services, progressing from Economy to Business to First Class. Provided personalized service for VIP and high-profile guests while maintaining safety and security standards.
Customer Affairs & Service Audit - CASA
Emirates Airlines
May 2024 - Jul 2024 (2 months)
Handled customer complaints, feedback, and compliments with timely resolution. Routed cases to appropriate departments and communicated with customers to clarify information.
Customer Care Service Relationship Analyst
Walmart Brasil
Sep 2013 - Jun 2015 (1 year 9 months)
Created and developed individual campaigns and commercials for TV and social media for all Walmart brands. Led weekly meetings with marketing, supply chain, and development teams to improve stores and social media marketing.
CRM Social Analyst
E. Life Brasil
Apr 2013 - Sep 2013 (5 months)
Monitored and managed influencer social media, including bots and chats. Used social intelligence tools to understand consumer audience and brand perception, and handled crisis management.
Press Assistance and Political Social Media
Preview Marketing & Publicidade
Nov 2011 - Dec 2012 (1 year 1 month)
Developed strategies and techniques to enhance communication between politicians and voters. Created newspaper articles and social media content.
Press Assistance and Political Social Media
Prefeitura Municipal de Iperó
Dec 2010 - Dec 2012 (2 years)
Created speeches for political events, campaigns, and interviews.
Education
Degrees, certifications, and relevant coursework
ESAMC University
Bachelor's Degree, Social Communication
2009 - 2012
Earned a Bachelor's Degree in Social Communication with a specialization in Public Relations and a double major in Marketing and Advertising.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Salary expectations
Job categories
Skills
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