Fernanda Hernández
@fernandahernndez
I’m a pricing and commercial support professional focused on logistics performance.
El SalvadorWhat I'm looking for
I’m a bilingual logistics and customer service professional who bridges commercial needs with operational execution. From cargo tracking to pricing coordination, I’m used to moving quickly while keeping customers informed and satisfied.
In my most recent role, I provide pricing, commercial support, and control-tower coverage—handling inquiries, resolving issues, monitoring regional traffic and operations, and alerting upper management when delays or problems emerge. I negotiate multiple rate options, deliver competitive quotes and rate sheets, and support the sales team in meeting objectives.
Previously, I coordinated air pricing for the USA, managing rate negotiation with internal offices and external agents, maintaining pricing matrices, and submitting rates across pricing and bid portals. I also handled mail follow-up and customer complaint resolution, while coordinating with U.S. station partners globally.
Earlier, I supported logistics customers by managing shipments and purchase orders, preparing order reports, and following up on production claims and reference development (lab dips, bulks, and fabric prints). I’m comfortable working across import/export, shipping, accounting, artwork, and production to keep orders moving smoothly.
Experience
Work history, roles, and key accomplishments
Pricing, Commercial Support/Control Tower
CBXGlobal
Feb 2025 - Present (1 year 5 months)
Supports commercial clients by handling inquiries, resolving issues, and ensuring customer satisfaction while assisting the sales team. Acts as a control tower by monitoring regional traffic/operations, tracking shipments, escalating delays, and providing competitive quotes and rate sheets.
Bilingual Logistic Customer Service Assistant
Pettenati
Feb 2024 - Feb 2025 (1 year)
Managed customer shipments and prepared order reports, including placing and tracking purchase orders. Coordinated production and shipping communications, handled production claims, and managed invoicing and sample/lab dip/bulk shipments via courier.
Air Pricing Coordinator USA
EFL
May 2023 - Dec 2023 (7 months)
Coordinated air pricing activities for U.S. rates, including negotiating rates with internal offices and third parties/agents. Built and maintained pricing matrices and submitted rates in pricing/bid portals while coordinating with U.S. stations and partners worldwide.
Customer Service Assistant
EFL
Aug 2022 - Mar 2023 (7 months)
Handled cargo tracking and dispatch coordination for customers importing and exporting goods. Managed communications with customers and internal departments, handled mail follow-ups, and resolved customer complaints.
Education
Degrees, certifications, and relevant coursework
ITCA - FEPADE
Advanced Level English, English
2016 - 2017
Completed Advanced Level English at ITCA - FEPADE during 2016 to 2017.
University of El Salvador
Degree in International Marketing, International Marketing
2008 - 2015
Completed a degree in International Marketing at the University of El Salvador from 2008 to 2015.
ITCA - FEPADE
Intermediate Course, Microsoft Office 2016
2017 -
Completed an intermediate course in the Microsoft Office 2016 package in 2017.
Maria Auxiliadora High School
Elementary, Middle and High School Education, General Education
1994 - 2008
Completed elementary, middle, and high school education at Maria Auxiliadora High School from 1994 to 2008.
Tech stack
Software and tools used professionally
Availability
Location
El SalvadorAuthorized to work in
Salary expectations
Job categories
Skills
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