Mariela Hernandez
@marielahernandez2
Operations manager at FedEx Ground who planned hub operations and guided teams to meet safety, quality, and service standards.
El SalvadorWhat I'm looking for
At FedEx Ground, I planned daily hub operations around projected volume, headcount, and operational factors, and directed team performance to meet safety, quality, and service standards.
As Dock Manager II at FedEx Ground, I coordinated shift operations, set daily performance goals, and hired and trained employees to maintain staffing levels.
At FedEx SmartPost, I planned and assigned manpower, trained employees, and investigated and implemented process improvements that increased productivity.
Most recently, as a remote Customer Service Agent at NGR Energy, I resolved billing and service inquiries and supported customers with product recommendations, enrollments, and upgrades. I’m seeking a remote operations, team lead, or customer experience management role.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
NGR Energy
Jan 2026 - Jul 2026 (6 months)
Delivered professional remote customer support, resolving billing and service inquiries via inbound and outbound calls. Identified customer needs and recommended products or services aligned to their situation.
Planned daily strategy based on projected volume, headcount, and special operational factors for a high-volume hub. Directed team performance to meet safety, quality, and service standards.
Led day-to-day operations of an assigned shift, coordinating a diverse frontline team. Set daily performance goals and managed operational paperwork and reporting.
Planned and assigned manpower to meet productivity goals. Trained new employees and coordinated across departments to ensure accurate, on-time package delivery.
Assisted with parcel handling and operational support at FedEx SmartPost.
Education
Degrees, certifications, and relevant coursework
Central Piedmont Community College
Associate in Arts, General Studies
Earned an Associate in Arts degree from Central Piedmont Community College.
Tech stack
Software and tools used professionally
Availability
Location
El SalvadorAuthorized to work in
Salary expectations
Job categories
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