NGNatalia Gonzalez
@nataliagonzalez1
Experienced logistics and dispatch coordinator skilled in customer support and operations.
El SalvadorWhat I'm looking for
I am an experienced logistics and dispatch professional with over 10 years coordinating transportation, managing bookings, and supporting high-volume customer service operations across logistics, warehousing, and short-term rental sectors. I consistently deliver reliable, detail-oriented support using tools like Salesforce, Shopify, SAP, Redkool, and advanced Excel reporting.
I excel at real-time dispatch, documentation, and back-office operations, and I am bilingual in Spanish and English (C2). My track record includes improving order accuracy, resolving customs and delivery issues, generating operational reports, and training or supervising teams to maintain service quality.
Experience
Work history, roles, and key accomplishments
Transportation & Logistics Coordinator
El Salvador Technologies-Charter Up
Jan 2025 - Present (1 year)
Coordinate ground transportation services for events and corporate travel, manage bookings and providers, and handle live operations including route changes and vehicle breakdowns to ensure timely service.
Logistic Coordinator
Uassistme
Jan 2025 - Present (1 year)
Supported order coordination between factories and distribution warehouses, tracked orders and delivery changes, and communicated with carriers and consignees to ensure shipment accuracy.
Dispatcher
Roomonitor
Jan 2024 - Jan 2025 (1 year)
Managed daily logistics and guest service coordination using Salesforce, Redkool, and PMS platforms, resolved incidents, and collaborated with property managers to ensure timely dispatching for short-term rentals.
Support Specialist
Metropolitan Warehouse and Delivery
Jan 2022 - Jan 2023 (1 year)
Managed customer orders via Shopify, processed deliveries/inspections/repairs, handled cancellations and refunds, and generated Excel reports tracking orders, stock, and pricing trends.
Dispatcher
Active Dispatch
Jan 2019 - Jan 2022 (3 years)
Coordinated warehouse teams and drivers, resolved delivery issues, and maintained databases to support high-volume dispatch operations and ensure timely order fulfillment.
Logistics Coordinator
Crowley
Jan 2016 - Jan 2017 (1 year)
Created bills of lading and tracked documentation across U.S. and Central American ports, resolved customs discrepancies, and summarized daily production for follow-up.
Customer Service & Tech Support Rep
Sykes
Jan 2014 - Jan 2015 (1 year)
Provided customer assistance via email and telephone, updated databases, and followed up on tickets and technical support issues to resolution.
Freelance English Teacher
Academia Europea
Jan 2013 - Jan 2015 (2 years)
Created lesson plans and taught conversation, fluency, and TOEFL preparation courses across 23 course phases to improve student language proficiency.
Customer Service Representative
The Office Gurus
Jan 2012 - Jan 2014 (2 years)
Performed back-office work and purchase order follow-up, kept customer databases current, and managed back-order communications by phone and email.
Admin, QA & Backup Supervisor
Focus
Jan 2011 - Jan 2012 (1 year)
Led training, QA calibrations, performance monitoring, and backup supervision while managing schedules, reporting, and compliance for operations teams.
International CSR
Teleperformance
Jan 2006 - Jan 2009 (3 years)
Provided international customer assistance and documentation for customs-related issues, following up on delayed cargo and resolving shipping impediments for clients.
Education
Degrees, certifications, and relevant coursework
Universidad Tecnológica de El Salvador
Bachelor of Arts, Psychology
2004 - 2007
Completed third year of a Bachelor of Arts in Psychology program at Universidad Tecnológica de El Salvador from 2004 to 2007.
Centro Cultural Salvadoreño
Intensive English Course, English Language
1999 - 2002
Completed an intensive English course at Centro Cultural Salvadoreño between 1999 and 2002.
Centro Educativo Denver
High School Diploma, Secondary Education
Completed secondary (high school) education at Centro Educativo Denver.
Tech stack
Software and tools used professionally
Availability
Location
El SalvadorAuthorized to work in
Job categories
Skills
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