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FC@fergusoconnor
Consultant & coach with 20+ yrs in healthcare, education & business. Skilled in program design, coaching & problem-solving for adults & orgs
CanadaI’m looking for remote-first consulting and coaching projects across healthcare, education, and business. I bring expertise in program design, process improvement, and coaching to help adults and organizations simplify complexity, create practical systems, and achieve measurable results. Ideal roles value autonomy, creativity, and real-world impact.
I’m a consultant and coach with 20+ years of experience in healthcare, education, and business. My background in psychology, osteopathy, and rehabilitation gives me a unique perspective on how people and organizations adapt, grow, and succeed.
I specialize in simplifying complex problems and turning them into clear, actionable solutions. Whether it’s guiding adults through health or learning challenges, advising businesses on process improvements, or coaching teams to perform more effectively, I bring a mix of strategy, communication, and empathy that gets results.
Beyond my career in healthcare and education, I’ve successfully built and managed projects and programs from the ground up — from digital coaching resources to large-scale national training systems. That hands-on experience taught me how to design, test, and deliver solutions that last.
I’m remote-ready, adaptable, and motivated by opportunities where I can combine problem-solving, program design, and coaching to deliver practical results and lasting impact.
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Work history, roles, and key accomplishments
Workers Compensation Board Nova Scotia
Jan 2021 - Present (4 years 10 months)
Advised on individualized return-to-work strategies for 2000+ clients, achieving an 88% claim resolution rate and 91% return-to-work success while managing 500+ appeals annually.
Workers Compensation Board Alberta
Jan 2019 - Jan 2021 (2 years)
Consulted on rehabilitation planning for 150+ clients, improving return-to-work success by 30% and facilitating multidisciplinary alignment and compliance through targeted meetings and audits.
Canadian Alliance of Physiotherapy Regulators
Jan 2017 - Jan 2019 (2 years)
Designed and facilitated 35+ national workshops and created 100+ exam items, reducing exam errors by 25% and improving database quality and administrative efficiency by 40%.
Touchstone Institute
Jan 2012 - Jan 2017 (5 years)
Directed redesign of Canada's largest simulation-based healthcare assessment program with a $1M+ annual budget, cutting costs 15%, reducing staff turnover 60%, and improving productivity.
Touchstone Institute
Jan 2012 - Jan 2013 (1 year)
Created an exam-day database for 800+ examiners that cut data retrieval time by 50% and oversaw logistics for 200+ candidates per session, achieving 95% satisfaction.
Bodywise
Jan 2010 - Jan 2012 (2 years)
Led a team of five trainers and improved client retention and program delivery.
Degrees, certifications, and relevant coursework
WSCertificate, Conflict Resolution
Completed Verbal Intervention and Conflict Resolution training through WCB Nova Scotia in 2022, focused on verbal de-escalation techniques and conflict management.
WACertificate, Case Management
Completed Case Manager Passport Level 3 through WCB Alberta in 2020, covering advanced case management practices.
Diploma, Osteopathic Manual Practice
Awarded a Diploma in Osteopathic Manual Practice by the National Academy of Osteopathy in 2016.
Honours Bachelor of Science, Psychology
Honours Bachelor of Science in Psychology awarded in 2009, covering psychological theory, research methods, and applied practice.
Certificate, Natural Sciences
Completed a Certificate in Natural Sciences in 2006, covering foundational natural science coursework.
Certificate, Sport and Recreation Management
Completed a Certificate in Sport and Recreation Management in 2001 and received national awards.
Software and tools used professionally
CanadaYou can contact Fergus and 90k+ other talented remote workers on Himalayas.
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