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Fendy Liriano

@fendyliriano

Message

I build qualified B2B pipelines and resolve high-volume customer operations.

Dominican Republic

Message

What I'm looking for

I'm looking for a remote, U.S. Eastern Time-aligned role where I can support B2B prospecting, pipeline operations, or customer resolution while growing my business analytics and marketing skills.

I've managed high-volume customer operations at Loteka, handling live retail transactions and ticket validations with 100% financial accuracy.

I resolve disputes and customer inquiries in fast-paced environments while maintaining regulatory compliance, customer trust, and clear communication around promotions and loyalty programs.

As an independent B2B Lead Generation & Outreach Specialist, I source and qualify small-to-midsize business prospects through targeted email and social outreach. I use BANT criteria, maintain CRM pipeline hygiene, and route qualified prospects to discovery calls.

I'm bilingual in English and Spanish, available on U.S. Eastern Time, and building on my Business Analytics and Marketing studies through data analysis, digital marketing strategy, CRM optimization, and consumer analytics.

Experience

Work history, roles, and key accomplishments

Customer Operations & Transactions Specialist

Loteka (Loteka Te Toca)

Managed high-volume daily customer interactions, handling live retail transactions and ticket validations with 100% financial accuracy. Resolved customer disputes and inquiries under fast-paced retail conditions, ensuring regulatory compliance and maintaining customer trust.

Customer Service Transaction Processing Dispute Resolution Regulatory Compliance Communication Skills Loyalty Programs Cash Handling Reporting

B2B Lead Generation & Outreach Specialist

Independent Contractor

Executed targeted outbound outreach workflows via email and social channels to source qualified small-to-midsize business prospects. Qualified inbound and outbound prospects against strict BANT criteria before routing to discovery calls.

Lead Generation Outbound Prospecting BANT Lead Qualification CRM Pipeline Management A B Testing Email outreach Social Selling Appointment Scheduling

Education

Degrees, certifications, and relevant coursework

Saint Joseph School

High School Diploma, Business

Grade: 3.85 / 4.0

Activities and societies: Active participant in business presentations, public speaking, and extracurricular student leadership initiatives.

High school diploma with honors, GPA 3.85/4.0, and academic concentration in business fundamentals, structured communication, and data-driven problem solving.