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Iandra Santos

@iandrasantos

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Sales Expert | Inbound Sales & Customer Success | Relationship Building

Dominican Republic

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What I'm looking for

I'm seeking a remote Sales Position or Appointment Setter role where I can qualify opportunities, schedule appointments, nurture leads, and support conversion while delivering an excellent customer experience.

Bilingual commercial sales professional with experience in real estate sales, inbound and outbound sales, appointment setting, prospecting, customer service, and CRM-based pipeline management. I specialize in transforming customer conversations into qualified opportunities, strong relationships, and measurable business results.

In my current real estate sales role, I manage a portfolio of approximately 400 leads across industrial properties, villas, and apartments. I complete 30–50 outbound calls per day, conduct virtual presentations, schedule appointments and property visits, prepare customized proposals, and maintain consistent follow-up. Through this structured process, I achieve an approximate 2% lead-to-sale conversion rate.

My experience also includes handling 80-100 inbound calls daily for a U.S. telecommunications company, where I consistently met and exceeded individual sales targets, using consultative selling, objection handling, upselling, and cross-selling while meeting sales and customer satisfaction goals. In hospitality sales, I managed more than 100 corporate accounts, negotiated commercial contracts, and developed opportunities that supported revenue growth and client retention.

My strongest capabilities are lead conversion, revenue growth, closing deals, customer satisfaction, and CRM/client management. I bring persuasive communication, active listening, organization, resilience, and a customer-focused approach to every interaction.

Experience

Work history, roles, and key accomplishments

Current

Sales Executive

Current

Cabacon Engineering Services

Nov 2025 - Present (11 months)

Manages a portfolio of approximately 400 real estate leads, completing 30-50 outbound calls daily and achieving a 2% lead-to-sale conversion rate. Conducts virtual property presentations, prepares quotations, and tracks opportunities through the CRM.

CRM Lead Management Pipeline Management Outbound Sales Consultative Selling Appointment Scheduling Quotation Preparation Google Meet Zoom Negotiation Upselling Cross Selling

Inbound Sales Representative

Working Bees / Optimum

Nov 2024 - Oct 2025 (11 months)

Handled 50-60 inbound customer calls per day for a U.S.-based telecommunications company, identifying needs and recommending solutions using consultative selling and objection-handling. Processed service orders accurately while meeting sales and quality targets.

Inbound Sales Consultative Selling Upselling Cross Selling Objection Handling Customer Service Order Processing Telecommunications

Sales Executive

Sheraton Santo Domingo Hotel

Feb 2023 - Dec 2023 (10 months)

Managed and retained a portfolio of over 100 corporate accounts, developing new business through outbound prospecting and follow-up. Prepared commercial proposals, negotiated contracts, and represented the hotel at trade shows and business events.

Account Management Outbound Sales Prospecting Negotiation Commercial Proposals Event Sales Customer Retention Trade Shows

Sales and Marketing Specialist / Self-Gen

Unlimited Vacation Club

Apr 2016 - Nov 2019 (3 years 7 months)

Met and exceeded daily invitation targets by prospecting and engaging families at Punta Cana International Airport. Conducted hotel tours and benefit-focused presentations to support membership conversion objectives.

Prospecting Sales Presentations Customer Engagement Objection Handling Marketing Vacation Ownership Sales

Education

Degrees, certifications, and relevant coursework

Universidad APEC

Master's Degree, Commercial Management

2023 -

Advanced academic preparation in commercial management, sales strategy, business development, marketing, customer relationship management, and sustainable revenue growth. Developed skills in market analysis, strategic planning, and data-driven decision making.

Unlimited Vacation Club

Certification, Sales and Marketing

Completed sales and marketing certification from Unlimited Vacation Club in May 2019.

Universidad Católica Santo Domingo

Bachelor's Degree, Hospitality Management

2006 - 2011

Grade: Magna Cum Laude

Strong academic foundation in hotel operations, customer service, sales, marketing, event management, food and beverage operations, and guest experience. Developed skills in leadership, communication, and hospitality operations management.