Pamela Rojas

Building a bilingual outsourcing team in the Dominican Republic to support U.S. businesses with appointment setting, customer service, sales support, lead follow-up, and CRM management.
Focused on helping companies access reliable English/Spanish-speaking representatives while reducing the time and cost involved in recruiting and managing individual remote employees.
Currently developing partnersh

Responsible for making outbound calls to potential customers to schedule appointments for sales representatives or service providers. Contacting leads, introducing the company's products or services, qualifying prospects, and securing appointments for follow-up meetings or consultations. Maintaining accurate records of calls, appointments, and customer information in a database.

Worked as Customer Service Representative at Freelance.

Manage daily operations, customer relations, scheduling, budgeting, marketing, and business administration.

Responsible for maintaining and enhancing customer loyalty by addressing and resolving customer concerns, ensuring customer satisfaction, and encouraging repeat business.

Advised clients on insurance products, managed customer relationships, maintained CRM records, and consistently met performance goals.

Handled inbound sales calls, assisted customers with orders and product selection, and exceeded customer satisfaction standards.

Research potential leads from business directories, web searches, or digital resources. Contact potential customers through phone calls and emails. Determine customer needs and offer product or service solutions and support. Deliver customized, targeted sales strategies.

Responsible for scheduling meetings between potential clients and insurance agents. Contacting leads generated through various marketing efforts, qualifying prospects, and setting up appointments for insurance consultations. Ensure that appointments are accurately recorded and confirmed, maintaining an organized schedule for the insurance agents.

Responsible for promoting and selling a company's products or services to customers. Identifying potential customers, understanding their needs, presenting product features and benefits, negotiating prices, and closing sales.

Greet Customers in a friendly and polite manner. Utilize sales techniques such as upselling to entice buyers and to meet sales goals. Ring up customer purchases. Handle cash and credit card transactions. Resolve any issues the customer might have with the service.