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Femi Banjo

@femibanjo

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ServiceNow Administrator / Developer at Verizon, building Service Catalog items and Flow Designer automations.

United States

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At Verizon, I administer the ServiceNow lifecycle and develop platform features, including Flow Designer automations, Service Catalog items, and integrations. I also deliver reports and Performance Analytics indicators for stakeholders.

At TATA Consultancy Service (TCS), I built a Customer Complaint Management system covering intake, routing, SLA tracking, and escalation. I also designed incident and problem workflows to route network degradation events to the appropriate engineering teams.

At FedEx, I developed a Delivery Exception Management app and a Fleet Maintenance Request app tied into FSM. I also supported integrations that brought data from package-tracking, GPS/telematics, and ERP systems into ServiceNow.

Experience

Work history, roles, and key accomplishments

Current

ServiceNow Administrator – Developer

Current

Verizon

Apr 2024 - Present (2 years 5 months)

Administer the full ServiceNow lifecycle including user/role/group management, ACLs, system properties, instance upgrades, and clone management. Develop and maintain Business Rules, Script Includes, Scheduled Jobs, Client Scripts, and UI Policies/Actions using server-side JavaScript.

ServiceNow Developer

TATA Consultancy Service (TCS)

Mar 2023 - Apr 2024 (1 year 1 month)

Built a Customer Complaint Management system in ServiceNow covering intake, routing, SLA tracking, and escalation. Leveraged deep understanding of network operations to design incident/problem management workflows that route network degradation events to appropriate engineering teams.

ServiceNow Flow Designer Business Rules Incident Management Problem Management CMDB Discovery Troubleshooting Technical Solutions

ServiceNow Administrator – Developer

AT&T

Jan 2023 - Jul 2023 (6 months)

Designed and built network planning and optimization approval/rejection workflow for proposed changes on the network by vendors. Built custom workflows that route network degradation tickets to the right engineering teams instead of generic IT queues.

ServiceNow Workflow Management Incident Management Change Management ACLs Update Sets ATF Performance Analytics Agile Requirements Documentation

Administrator

FedEx

May 2021 - Nov 2022 (1 year 6 months)

Managed incidents for warehouse scanners, package sorting systems, driver handheld devices, and depot networks. Developed a Delivery Exception Management app and a Fleet Maintenance Request app tied into FSM.