Open to opportunities

Chung Ngan Trieu Nguyen

@chungngantrieunguyen

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Motivated professional with strong experience in customer service and compliance.

Vietnam

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What I'm looking for

I am looking for a role that offers growth opportunities, a collaborative environment, and the chance to utilize my compliance expertise.

I am a motivated and detail-oriented professional with a strong background in customer service, KYC/AML compliance, and client onboarding. My experience spans various roles, including my current position as a KYC Analyst at Binance, where I document interactions accurately while adhering to service protocols and contributing to team performance goals. I am passionate about delivering high-quality service and solving problems efficiently.

Throughout my career, I have honed my analytical skills and communication abilities, ensuring operational excellence and maintaining customer satisfaction. My previous roles at VietJet Air Call Centre and Vitalhotel Sonneck in Germany have equipped me with the necessary skills to conduct thorough KYC checks, resolve customer inquiries, and collaborate effectively across teams. I am eager to leverage my expertise in a dynamic and challenging environment to support organizational growth.

Experience

Work history, roles, and key accomplishments

KYC Analyst

Binance

Jan 2022 - Jun 2025 (3 years 5 months)

Conducted thorough KYC checks for customer onboarding, including background checks and document verification. Performed essential regulatory screenings (PEPs, Sanctions, Adverse Media) on individuals and entities.

KYC Risk Assessment Regulatory Screenings Customer Service

Customer Service Representative

Binance

Jan 2021 - Dec 2022 (1 year 11 months)

Responded to customer inquiries via email, chat, and phone, delivering timely and effective support. Resolved account-related issues and provided guidance on cryptocurrency products, trading, and security.

Customer Service Email Support Chat Support Phone Support Cryptocurrency Problem Solving

Hotel Internship

Vitalhotel Sonneck

Nov 2019 - Present (5 years 8 months)

Gained in-depth knowledge of various parts of the hotel including Reception, Housekeeping, Service, and Kitchen. Checked in/out rooms and grasped the process for handling bookings and service.

Hotel Operations Housekeeping Customer Service Hospitality Management

Customer Service

Vietjet Air Call Centre

Feb 2019 - Oct 2019 (8 months)

Resolved customer issues, answered and supported all customer inquiries on the ticker. Received and transferred complaints to relevant departments for handling.

Customer Service Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Hoa Sen University

Bachelor of Hospitality, Hospitality

Studied Hospitality with a major in Hotel Management at Hoa Sen University. Gained comprehensive knowledge and skills in various aspects of hotel operations and management.