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Felipe Cunha

@felipecunha

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F&B Supervisor at Carvoeiro Clube Group, managing department operations, staffing, stock, purchasing, and POS issues.

Portugal

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At Carvoeiro Clube Group, I was responsible for the F&B department’s operation, including hiring, scheduling, stock management, purchasing, and resolving POS and host-system issues. I focused on service quality and professionalism while leading the team.

As Head Waiter with Royal Caribbean Cruise Line, I coordinated a team of more than 40 crew members aboard Empress of the Seas and supervised service operations. At Minor Hotels - Tivoli, I received five certificates, including four recognizing positive guest reviews and one for Employee of the Month.

Experience

Work history, roles, and key accomplishments

Supervisor F&B

Group Pestana

Oct 2025 - Dec 2025 (2 months)

Integrated and trained new employees, coordinated operations, and supervised the team. Delegated tasks strategically and ensured compliance with internal standards.

Team Leadership Training Operational Coordination Task Delegation Standards Compliance

Supervisor F&B

Carvoeiro Clube Group

Jan 2025 - Oct 2025 (9 months)

Responsible for the entire department operation including hiring, scheduling, stock management, purchasing, and troubleshooting POS and host systems. Led the team with focus on service quality and professionalism.

POS systems Stock Management Purchasing Team Leadership Hiring Scheduling Problem Solving

Junior Supervisor

Minor Hotels - Tivoli

May 2024 - Nov 2024 (6 months)

Provided guest service at a 5-star all-inclusive hotel, organized tables, supported the team during peak times, and ensured a quality experience. Received 5 certificates during a 6-month contract, including 4 for being the employee with the most positive guest reviews and 1 for 'Employee of the Month'.

Guest Service Table Organization Team Support Quality Assurance

Empregado de Mesa 1

Carvoeiro Clube Group

Mar 2023 - Nov 2023 (8 months)

Provided personalized service in a fine dining restaurant. Recognized as the top seller of the season and with the most positive customer reviews.

Fine Dining Service Customer Service Sales

Head Waiter

Royal Caribbean Cruise Line

Apr 2015 - Dec 2015 (8 months)

Managed work schedules, supervised service operations, and implemented senior management guidelines. Coordinated and led a team of over 40 staff aboard the Empress of the Seas, ensuring service efficiency, operational organization, and quality and safety standards.

Team Leadership Scheduling Operational supervision Quality Standards safety standards

Waiter

Royal Caribbean Cruise Line

Jun 2014 - Jan 2015 (7 months)

First experience in the Food and Beverage area as a waiter, acquiring technical and operational knowledge. Strong knowledge in food safety, hygiene, validity control, and food temperature, with onboard courses similar to HACCP.

Food Safety Hygiëne Temperature Control HACCP