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Marienne Pimentel

@mariennepimentel

A professional with experience in reception, customer service, and administrative support, with skills in process organization, schedule management, a

Portugal

Message

What I'm looking for

I'm looking for a workplace that values excellence and offers opportunities for career progression and continuous learning.

I am a professional with experience in reception, customer service, and administrative support, with skills in process organization, schedule management, appointment scheduling, and the use of digital tools. I have strong communication and organizational skills, attention to detail, and experience assisting both domestic and international customers. I am a responsible, proactive, and dynamic person who adapts easily to new environments and is eager to learn. I am looking for an opportunity to contribute to the smooth operation of the company while continuing to develop my professional skills.

Experience

Work history, roles, and key accomplishments

Current

Empregada de Mesa / Bar — Formadora

Current

OPorto Airport & Business Hotel

Mar 2025 - Present (1 year 7 months)

Ensured rigorous hygiene, cleanliness, and food safety standards in all restaurant functions, complying with required norms. Trained and integrated new staff in operational processes, managed stock, orders, and payments, and coordinated with multidisciplinary teams to ensure smooth restaurant operations.

HACCP Food Safety Hygiene Standards Corporate Trainer Onboarding Stock Management Inventory Control POS systems Payment Processing Customer Service Team Coordination

Rececionista

Park Hotel Porto Gaia

Oct 2024 - Mar 2025 (5 months)

Integrated into a demanding hotel environment, complying with operational standards and procedures. Provided attentive service to national and international guests, managing front desk tasks with responsibility and attention to detail.

Front desk management Guest Service Hotel Management Software Digital Tools Attention To Detail Teamwork

Assistente Administrativo — Gestor de Redes Sociais

Yázigi Escola de Idiomas

Dec 2023 - May 2024 (5 months)

Managed and moderated institutional social media (Instagram, Facebook) and produced digital content for client acquisition and retention. Provided customer service in person and digitally, and supported administrative tasks such as enrollments, scheduling, and client information organization using Microsoft Office.

Social Media Management Content Creation Customer Service Administrative Support Microsoft Office Word Excel