Open to opportunities

Diogo Simões

@diogosimes1

Message

Experienced customer service professional with a passion for excellence.

Portugal

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am an experienced customer-focused professional with over 14 years of managing teams and delivering exceptional service in high-pressure environments. My expertise lies in resolving client issues, ensuring satisfaction, and implementing operational improvements. I am fluent in both Portuguese and English, which allows me to connect with a diverse clientele.

In my current role as an Executive Chef at Cervejaria Malandra, I lead and train teams to deliver outstanding customer service while maintaining high standards. I manage client complaints with empathy and professionalism, overseeing operations to ensure smooth workflow and consistent quality. My commitment to developing new processes has significantly improved team efficiency and customer satisfaction.

Previously, I have held various leadership positions, including Executive Chef at Vivant Food & Drinks, where I directed cross-functional teams and built strong relationships with customers and suppliers. My earlier roles in Portugal, Norway, and Switzerland have equipped me with the skills to lead teams effectively and maintain operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Executive Chef

Current

Cervejaria Malandra

Jan 2025 - Present (6 months)

Led and trained teams to deliver outstanding customer service and maintain high standards. Managed client complaints and resolved issues with empathy and professionalism. Oversaw operations to ensure smooth workflow, cost control, and consistent quality.

Customer Service Team Leadership Conflict Resolution Operational Management Quality Control

Current

Executive Chef

Current

Vivant Food & Drinks

Jan 2023 - Present (2 years 6 months)

Directed cross-functional teams in a fast-paced environment, focusing on clear communication. Built strong relationships with customers and suppliers, ensuring positive experiences. Implemented improvements to enhance guest satisfaction and loyalty.

Team Leadership Customer Relations Supplier Management Communication Customer Satisfaction

Private Chef

Quinta do Lago

May 2021 - Present (4 years 2 months)

Delivered personalized service to high-profile clients, responding to unique needs and preferences. Managed all aspects of client experience, including dietary requirements and special requests. Consistently received positive feedback for quality and responsiveness.

Client Management Personalized Services Customer Satisfaction Problem Solving Time Management

Head Chef and Executive Chef

Various Restaurants

Jan 2013 - Present (12 years 6 months)

Led teams of up to 30, maintaining high standards of service and operational excellence. Held Head Chef and Executive Chef positions across Portugal, Norway, and Switzerland.

Team Leadership Operational Excellence Service standards Kitchen Management Staff Training

Education

Degrees, certifications, and relevant coursework

EHTA – Escola de Hotelaria e Turismo do Algarve

Professional Degree, Kitchen Production and Management

Completed a professional degree focused on kitchen production and management, gaining expertise in culinary arts and operational oversight. Developed skills essential for leading kitchen teams and ensuring high standards in food preparation and service.

Ryanair Cabin Crew Academy

Formation, Cabin Safety, Security & Advanced Customer Service

Underwent comprehensive training in cabin safety, security, and advanced customer service, preparing for a role as cabin crew. Acquired essential skills in emergency procedures, passenger care, and service excellence within an aviation context.