Felina Marcelo

I am a results-driven Supervisor and Payment Processor with five years of frontline retail leadership and ongoing experience in high-volume payment operations. I combine strong team management, operational oversight, and customer-service skills with meticulous attention to data integrity.

At Rustan's Coffee (Starbucks Philippines) I led barista resourcing, promotional marketing efforts, inventory optimization, and regular sales reporting that informed operational improvements and increased customer satisfaction. In my current role at Deferit (Cloudstaff) I process 200+ transactions daily, maintain a 99% data-entry accuracy rate, manage reconciliations, and identify fraud patterns.

I excel at resolving escalated payment issues, coaching junior staff, and implementing process improvements that reduce errors and streamline workflows. I bring professionalism, confidentiality, and a continuous-improvement mindset to roles requiring precision and dependable execution.