Felina Marcelo
@felinamarcelo
Supervisor and payment processor skilled in data entry, reconciliation, and team leadership.
What I'm looking for
I am a results-driven Supervisor and Payment Processor with five years of frontline retail leadership and ongoing experience in high-volume payment operations. I combine strong team management, operational oversight, and customer-service skills with meticulous attention to data integrity.
At Rustan's Coffee (Starbucks Philippines) I led barista resourcing, promotional marketing efforts, inventory optimization, and regular sales reporting that informed operational improvements and increased customer satisfaction. In my current role at Deferit (Cloudstaff) I process 200+ transactions daily, maintain a 99% data-entry accuracy rate, manage reconciliations, and identify fraud patterns.
I excel at resolving escalated payment issues, coaching junior staff, and implementing process improvements that reduce errors and streamline workflows. I bring professionalism, confidentiality, and a continuous-improvement mindset to roles requiring precision and dependable execution.
Experience
Work history, roles, and key accomplishments
Payment Processor
Deferit (Cloudstaff)
Jul 2024 - Present (1 year 5 months)
Processed high-volume payments (200+/day) with 99% accuracy, managed reconciliations and fraud monitoring, and generated reports to identify payment trends and errors since July 2024.
Data Entry Specialist
Deferit (Cloudstaff)
Jul 2024 - Present (1 year 5 months)
Maintained and verified customer payment records with a 99% accuracy rate, supported finance and customer service to resolve payment inquiries, and proposed process improvements to streamline operations.
Payment Processor Escalation Specialist
Deferit (Cloudstaff)
Jul 2024 - Present (1 year 5 months)
Handled high-priority escalations, coordinated cross-functional resolution of chargebacks and fraud cases, documented incidents for compliance, and trained junior staff on complex issue resolution.
Supervisor
Rustan's Coffee Corporation
Sep 2019 - Jun 2024 (4 years 9 months)
Managed store operations and teams, implemented inventory system reducing stockouts, and created weekly sales reports that improved service quality and customer satisfaction during Sep 2019–Jun 2024.
Education
Degrees, certifications, and relevant coursework
Holy Angel University
Bachelor of Science in Business Administration, Business Management
2015 - 2019
Completed a Bachelor of Science in Business Administration with a specialization in Business Management during the academic years 2015–2019.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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