Felicity Ogar

I am a results-driven Customer Service Specialist with a strong background in addressing customer needs and resolving issues efficiently. With a calm and proactive approach to problem-solving, I build rapport to enhance brand loyalty and ensure positive customer interactions.

Throughout my career, I have developed exceptional communication skills, which enable me to effectively interact with customers and provide them with personalized support. My technical proficiency in tools such as Slack, ClickUp, and Google Workspace has allowed me to streamline processes and improve overall customer experience.

I have obtained certifications such as Certified Customer Service Professional (CCSP) and Virtual Assistant (VA). I am committed to ongoing learning and professional development, ensuring that my skills remain up-to-date and aligned with industry demands.