Felicity Dunn
@felicitydunn
I am a customer-focused hospitality team leader with strong cash-handling skills.
What I'm looking for
I am a hands-on crew leader with current experience driving vehicles through auction for Manheim Auto Auctions and managing day-to-day floor operations. I bring reliable attendance, a valid driver's license, and authorization to work in the US for any employer.
Previously I served as a shift lead and crew trainer in fast-paced foodservice environments, where I coached teams, managed shifts, and ensured consistent service and food-safety practices. My background includes front-desk and receptionist duties, giving me strong customer-facing skills.
I have practical experience with cash handling, register operations, sales, and basic office computer tools like Microsoft Word and PowerPoint, as well as salon software used in front-desk settings. I prioritize accuracy, cleanliness, and efficient service in every role I take on.
I am seeking roles where I can continue to lead small teams, deliver excellent customer service, and expand responsibilities in hospitality or operations. I am dependable, trainable, and ready to contribute to a team-focused workplace.
Experience
Work history, roles, and key accomplishments
Crew Leader
Manheim Auto Auctions
Oct 2023 - Present (1 year 10 months)
Lead vehicle movement and coordinate crew operations during auctions to maintain schedule and ensure safe handling.
Shift Lead
Moe's Southwest Grill
Aug 2022 - May 2023 (9 months)
Supervised front- and back-of-house operations and managed staff scheduling to maintain service quality during peak periods.
Crew Trainer
Culver's
Mar 2022 - Nov 2022 (8 months)
Trained new crew on food preparation, service standards, and safety protocols to improve onboarding and service consistency.
Receptionist
Tranquility Spa
May 2021 - Jul 2021 (2 months)
Managed front desk operations, appointments, and client check-ins to improve scheduling accuracy and customer experience.
Crew Member
Firehouse Subs
Jul 2020 - Jul 2021 (1 year)
Performed food preparation, order assembly, and cash handling while maintaining cleanliness and service standards during shifts.
Education
Degrees, certifications, and relevant coursework
Kathleen Senior High School
High School Diploma, General Studies
Earned a High School Diploma from Kathleen Senior High School in Lakeland, FL.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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