Open to opportunities

Felicia Hazman

@feliciahazman

Message

I keep remote operations, e-commerce orders, client communication, and business workflows running smoothly.

Indonesia

Message

What I'm looking for

I'm looking for a remote administrative or operations role where I can support customer communication, scheduling, documentation, e-commerce workflows, and daily business operations.

I'm currently supporting CEORRA Photo and Video and Big Bear and Bird remotely, handling client inquiries, booking coordination, schedules, documents, marketplace orders, invoices, and fulfillment.

At RESEP57, I managed marketing activities, marketplace operations, product listings, orders, reseller communication, and coordination with modern trade partners. I also supported sales and business development while overseeing day-to-day workflows.

As founder and business owner of LADEMOISELLE in the wedding industry, I managed administration, production, sales, client consultations, vendors, quality control, delivery timelines, and employee supervision for more than a decade.

I bring over 15 years of experience across customer service, scheduling, documentation, e-commerce operations, team coordination, and event marketing.

Experience

Work history, roles, and key accomplishments

Current

Remote Administrator

Current

CEORRA Photo and Video

Feb 2026 - Present (6 months)

Handles customer inquiries, follow-ups, and booking coordination. Prepares contracts, client information, and company documents while coordinating client requirements with internal teams.

Customer Service Scheduling Documentation Team Coordination Microsoft Office Google Workspace

Current

Remote Administrator & E-commerce Operations

Current

Big Bear and Bird

Oct 2025 - Present (10 months)

Manages marketplace and website orders, prepares invoices and transaction documents, and coordinates order fulfillment, packing, and delivery. Maintains customer, order, and operational records.

E Commerce Operations Marketplace Management Order Fulfilment Customer Service Google Sheets Microsoft Office

Marketing & Operations

Resep57

Oct 2023 - Apr 2025 (1 year 6 months)

Managed marketing and promotional activities, marketplace operations, product listings, orders, and customer inquiries. Oversaw daily business operations and coordinated with resellers and modern trade partners.

Marketing Marketplace Management Operations Management Customer Service Business Development

Founder & Business Owner

Lademoiselle

Jun 2012 - Dec 2023 (11 years 6 months)

Managed all aspects of the business including administration, production, sales, and daily operations. Handled client consultations, coordinated production schedules, and supervised employees.

Business Management Client Consultation Production Coordination Team Management Quality Control Vendor Management Problem Solving

Event Marketing

Grand Indonesia

Mar 2010 - Dec 2011 (1 year 9 months)

Planned and executed multiple marketing events each month, managing events from concept development through on-site execution. Coordinated with internal departments, vendors, and external partners.

Event Planning Marketing Coordination Vendor Management Reporting