Looking for a job

Felicia Ann Robert

@feliciaannrobert

Message

I keep healthcare practices running through accurate remote administration and billing.

South Africa

Message

What I'm looking for

I'm looking for remote healthcare administration opportunities where I can support patient scheduling, billing, insurance verification, account follow-up, and efficient day-to-day practice operations with accuracy, professionalism, and compassion.

I've supported healthcare practices for 14+ years, from psychology and physical therapy to audiology, speech therapy, and optometry. I currently provide remote administration for Psychmatters Psychology Practice and manage medical billing, lien accounts, insurance information, and patient follow-up for a New York medical practice through GO FlowBPO Agency.

Previously, I managed operations across two Specsavers optometry branches and supported Hear Life Better and Priya Pillay Speech Therapist with scheduling, medical aid billing, payments, recalls, marketing, and patient care. I also provide virtual assistance, social media support, and online English lessons for global clients.

Experience

Work history, roles, and key accomplishments

Current

Remote Medical Billing & Patient Accounts Administrator

Current

GO FlowBPO Agency

Dec 2025 - Present (9 months)

Manages remote administrative support for a New York medical practice, focusing on lien accounts, insurance verification, and patient follow-up, including attorney communication and documentation.

Medical Billing Patient Accounts Lien Accounts Insurance Verification Patient Follow Up Communication With Attorneys Documentation Account Records Billing Administration Confidentiality

Current

Remote Medical Practice Administrator

Current

Psychmatters Psychology Practice

Nov 2025 - Present (10 months)

Provides comprehensive remote medical practice administration and day-to-day administrative support for a psychology practice, including patient scheduling, correspondence, records, and payment processing.

Medical Practice Administration Patient Scheduling Correspondence Records Management Payment Processing Billing Administration Account Follow up Documentation Patient Communication Confidentiality Remote Work

Current

Freelance Virtual Assistant, Social Media & ESL Tutor

Current

Self Employed

Mar 2021 - Present (5 years 6 months)

Provides administrative, social media, and marketing services to small business clients globally. Conducts personalized English lessons for adults and professionals across online platforms.

Virtual Assistant Social Media Management Digital Marketing Content Creation Canva Email Management Calendar Organization ESL Teaching online tutoring Preply Classgap Tutlo Cafetalk

Medical Receptionist & Practice Administrator

Hear Life Better & Priya Pillay Speech Therapist

Jan 2021 - Oct 2025 (4 years 9 months)

Managed front-desk operations, patient scheduling, medical aid billing through Panacea, and administrative coordination for a dual-specialty practice. Coordinated school screening programs and patient recall systems, and designed marketing plans and wellness events.

Front Desk Operations Patient Scheduling Medical Billing PANACEA Administrative Coordination School Screening Programs Patient Recall System Marketing Plans Wellness Events Social Media Inventory Control Customer Service Payment Processing Cash Reconciliation Financial Records

Medical Receptionist & Practice Manager

Specsavers Westwood & Workshop

Jan 2011 - Dec 2020 (9 years 11 months)

Oversaw full operational management of two optometry branches, ensuring seamless daily workflows and high standards of patient care. Managed patient appointments, medical aid claims processing, invoicing, and team leadership.