Fehman Ali

Managed end-to-end fleet maintenance and breakdown coordination for commercial trucks operating across the United States. Coordinated with Kenworth, Volvo, and Freightliner dealerships to schedule diagnostics, preventive maintenance, warranty repairs, and service appointments. Reviewed Detroit Diesel engine inspection reports and fault diagnostics to assess mechanical issues

supporting The Motley Fool fintech project for UK and EMEA customers. This was a fully customer-facing role where I handled high volumes of inbound calls, along with ticket-based support. so My day-to-day responsibility was to understand the customer’s issue clearly, reassure them, on call And I support users with login and account access issues, & application behavior feed

Provided technical and functional support for QuickBooks Online & Desktop (including Mac versions) to customers across the U.S ensuring seamless software usage. Guided customers through application purchase, upgrades, and monthly updates, tailoring solutions to their business requirements. Delivered remote troubleshooting and technical assistance using Right Networks resolving

Bachelor of Engineering in Mechanical Engineering completed at Rajiv Gandhi College of Engineering and Technology.