Open to opportunities

Mandisa Mpanza

@mandisampanza

Message

Experienced sales professional skilled in customer retention, till operations, and meeting sales targets.

South Africa

Message

What I'm looking for

I'm seeking a customer-facing sales role in retail or call-center environments where I can drive sales, retain customers, meet targets, and grow within a supportive, target-driven team.

I am a customer-focused sales professional with extensive experience in retail and call-center environments, delivering consistent target achievement and strong customer retention.

Across roles in fashion, fragrance, and telecoms I’ve operated tills, managed stock takes, qualified leads, and negotiated sales to close deals. I excel at presenting products, providing after-sales support, and saving customers at risk of cancellation.

I thrive in fast-paced, target-driven teams where clear communication and sound decision-making matter. I bring reliability, a track record of meeting sales goals, and a willingness to learn and take on new responsibilities.

Experience

Work history, roles, and key accomplishments

Current

Sales Agent

Current

Rewardsco

Assist Vodacom clients calling to cancel contracts while attempting to retain them through negotiation, presenting alternatives and updating customer records.

Customer Service Negotiation CRM Vodafone Vodacom Product Knowledge

Till Operator

Woolworths

Jan 2023 - Jan 2024 (1 year)

Operated point-of-sale tills, processed transactions, recorded sales and received purchased goods while maintaining accurate cash handling and providing customer service.

Point of Sale POS Cash Handling Customer Service Attention To Detail

Sales Agent

Urban Lifestyle Rewards

Jan 2022 - Jan 2023 (1 year)

Identified and contacted potential customers, qualified leads, presented cell phones and services, negotiated sales, and provided after-sales support to meet targets.

Lead Generation Sales Presentations Negotiation CRM Communication

Sales Assistant/Stylist

Levi's Strauss South Africa

Jan 2018 - Jan 2020 (2 years)

Advised customers on styling and visual aesthetics, coordinated outfits, provided fit consultations and supported retail sales and merchandising.

Visual Merchandising Retail Sales Fit Consultation Customer Service Inventory Management

Sales Assistant

Designer Label Fragrances

Jan 2016 - Jan 2017 (1 year)

Managed a perfume kiosk, sold fragrances, operated the till and conducted stock takes while delivering customer-focused service to drive sales.

Retail Sales Visual Merchandising Customer Service Product Knowledge POS

Sales Agent

Ignition Group

Handled inbound Vodacom customer calls to prevent contract cancellations, retained customers through negotiation and offer presentation, and documented interactions in CRM.

Objection Handling Negotiation CRM Customer Retention

Sales Agent

Life Line Debt Solutions

Contacted over-indebted clients to negotiate and consolidate debts, presented repayment options and maintained client records through call-based outreach.

Negotiation Client Communication CRM Problem Solving