Open to opportunities

Faye Awada

@fayeawada

Message

Results-driven HRIS Analyst with expertise in human resources and administration.

United States

Message

What I'm looking for

I am looking for a role that fosters growth, values teamwork, and allows me to leverage my HR expertise.

I am a highly motivated and results-driven professional with extensive experience in human resources, administration, customer service, and patient care. My career has been marked by a proactive approach to managing challenges and excelling in fast-paced environments. I am known for my strong organizational and analytical skills, which have enabled me to improve processes and enhance employee and customer satisfaction.

Currently, I serve as an HRIS Analyst at BlueCross BlueShield of Michigan, where I am the primary point of contact for employee inquiries related to benefits and payroll. I have developed and led training sessions on HR self-service tools and have participated in HRIS upgrades, ensuring that our systems meet the needs of our employees. My previous roles have equipped me with a solid foundation in administration and customer service, allowing me to support teams effectively and contribute to organizational success.

Experience

Work history, roles, and key accomplishments

Current

HRIS – Human Resource Information System Analyst

Current

Blue Cross Blue Shield of Michigan

Apr 2024 - Present (1 year 2 months)

Serve as the primary point of contact for employee inquiries related to benefits, payroll, retirement, and other HR functions. Develop and lead training sessions and workshops on HR self-service tools.

HRIS Benefits Administration Payroll Retirement Planning Training User Acceptance Testing

Administration Coordinator

Blue Cross Blue Shield of Michigan

Apr 2022 - Present (3 years 2 months)

Supported department projects through data collection, analysis, and results tracking. Handled administrative tasks such as budget preparation, travel arrangements, and supply management.

Data Analysis Budgeting SQL SharePoint

Legal Assistant

Issa Law Office

Sep 2021 - Present (3 years 9 months)

Conducted legal research, prepared case documents, and assisted in trial preparation. Managed confidential records including billing and medical documentation.

Legal Research document preparation Trial Preparation Billing

Assistant

Biomolcular Intergrations

Jun 2020 - Present (5 years)

Supported lab safety procedures and mail handling. Assisted with hiring, training, and onboarding processes.

Lab Safety Hiring Training Onboarding FMLA Benefits Administration

Access Center Representative

Beaumont

Jan 2020 - Present (5 years 5 months)

Performed patient registration, insurance verification co-pays, and appointment scheduling using Epic. Handled prior authorizations and cross-facility communication.

Insurance Verification Scheduling Epic Customer Service

Office Manager/Administrator

Michigan Outpatient Vascular Institute

Apr 2019 - Present (6 years 2 months)

Managed staff, inventory, training, and compliance documentation. Oversaw payroll, compensation, benefits, and employee performance reviews.

Inventory Management Training Compliance Payroll Compensation Benefits Performance Reviews Recruitment Onboarding

Patient Registration

Beaumont Health

Jun 2017 - Present (8 years)

Verified insurance and authorizations and processed patient intake. Implemented triage processes to improve ER efficiency.

Authorization Patient Intake Patient Triaging

Office Manager

First Step Rehab Inc.

Jun 2012 - Present (13 years)

Oversaw office operations, staff management, and regulatory compliance. Managed recruitment, benefits, payroll (ADP), and employee evaluations.

Office Management Regulatory Compliance Recruitment Benefits Social Media Management

Education

Degrees, certifications, and relevant coursework

Colorado Technical University

Master of Science, Healthcare Management

2021 - 2023

Completed a Master of Science degree with a concentration in Informatics. Focused on the intersection of healthcare management and information technology.