Favour Ugochukwu

At Fav’s Closet, I manage customer interactions across online and in-store channels, using personalized engagement to increase repeat purchases by 35% and online sales traffic by 40%.

I handle 50+ weekly inquiries and complaints, resolve 95% on first contact, and use upselling techniques that increased average order value by 20% within six months. I also maintain customer records for targeted follow-ups that improved retention by 30%.

Previously, as an Executive Administrative Assistant with the Ministry of Economic Planning, I supported digital communication, schedules, documentation, reporting, and confidential records. My work reduced response time by 25% and improved workflow efficiency by 30%.

I bring experience across customer service, sales, social media, executive support, and community outreach. I enjoy resolving complex needs, building lasting customer relationships, and using engagement insights to support business growth.