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Kosisochukwu Doris Mbanwusi

@kosisochukwudorismba

Customer service and sales professional at KOKO’S CLOSET, coordinating customer orders and supporting daily business operations.

Nigeria

Message

At KOKO’S CLOSET, I respond to customer inquiries, guide customers through purchases, and coordinate orders, payments, and delivery arrangements.

I follow up with customers, resolve order and service concerns, and maintain customer and order records. I also support lead generation and retention through direct communication.

In lead generation and prospect research, I used Apollo.io to find and qualify prospects, organizing lead information in Google Sheets. My training included customer support, virtual assistance, CRM tools, and tech sales.

Experience

Work history, roles, and key accomplishments

Current

Sales, Customer Service & Business Operations

Current

Koko's Closet

Feb 2025 - Present (1 year 8 months)

Handles customer inquiries, processes orders, and coordinates payments and deliveries. Maintains records, supports lead generation, and creates promotional content.

Customer Support Order Management CRM Google Sheets Lead Generation Social Media Management Canva Capcut

Lead Generation & Prospect Research

Jan 2026 - Present (9 months)

Used Apollo.io to research companies and decision-makers, qualified prospects, and managed lead information in Google Sheets.

Apollo.Io Google Sheets Online Research Lead Qualification Data Entry

Education

Degrees, certifications, and relevant coursework

Digital Witch Community

Certificate, Information Technology

2024 - 2024

Completed a 7-week in-demand IT skills training covering customer support, virtual assistance, CRM tools, lead generation, cold calling, email management, tech sales, appointment setting, email marketing, and project management.