Open to opportunities

Favour Onakpoma

@favouronakpoma

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Tech-savvy chat support executive delivering calm, efficient remote customer service and fast issue resolution.

Nigeria

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What I'm looking for

I seek remote customer support roles where I can use chat and email skills, fast problem-solving, and digital tools to improve customer satisfaction and grow professionally.

I am a dedicated, tech-savvy Chat Support Executive with hands-on experience delivering top-tier customer service via live chat and email. I prioritize calm, friendly communication and quick thinking to resolve client issues efficiently.

At Ideal Home Design I improved customer resolution time by 30% while managing multiple clients and adapting to remote tools like Google Forms and WhatsApp Business. I also have part-time experience in reservations and VIP client management, where I developed strong interpersonal and problem-solving skills under pressure.

I hold an HND in Mass Communication and certifications including TEFL, Cabin Crew, and NYSC, and I am proficient with tools such as Zendesk/Freshdesk (basic), Slack, Gmail, Notion, Canva, Zoom, and Telegram. I am passionate about remote support, digital tools, and continuous learning in tech and crypto topics.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Executive

Current

Ideal Home Design

Jan 2025 - Present (9 months)

Provided real-time chat and email support, improving customer resolution time by 30% and managing inquiries, complaints, and follow-ups across Google Forms and WhatsApp Business.

Live Chat Support Email Support Time Management Customer Relations

Reservation / Client Assistant

Zaza Lagos

Jan 2023 - Dec 2024 (1 year 11 months)

Assisted with client bookings, follow-ups, and VIP guest experiences, occasionally securing high-value clients and improving customer satisfaction in high-pressure environments.

VIP Service Interpersonal Communication Problem Solving Time Management