Favour Okpo

I’m an enthusiastic, reliable, and adaptable professional who thrives in challenging situations while contributing to organizational goals. As a Regional Call Operator, I handle inbound customer service and problem-solving, manage documentation and administration, and complete data entry (CRM) while working toward targets with strong time management. I follow standardized communication scripts and procedures to ensure consistency and accuracy.

Previously, as an Assistant Manager at Fashionista Business Limited (ONNO), I owned stock taking and account balancing, sent daily reports to management, and monitored stock and sales to support better decisions. I also contributed ideas to improve sales, handled store planning and staff rostering, supervised teams to meet targets, and ensured organizational processes were adhered to. ICT-oriented and open to learning, I bring an organized, troubleshooting-focused approach backed by training in CRM management, calendar handling, and data organizing.