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Favour Ndoma

@favourndoma

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Customer service representative at Bolatop Enterprise, converting prospects into customers through needs-based selling.

Nigeria

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At Bolatop Enterprise, I conducted outbound calls to prospective and existing customers, explained products and offers, and converted prospects by addressing objections and closing sales opportunities.

At Artillery Brigade Medical Center, I responded to enquiries about medical services and followed up with prospective clients and organizations to convert enquiries into appointments and business opportunities.

At Stellar Groceries, I helped customers make informed purchasing decisions and handled enquiries by phone, WhatsApp, email, social media, and in person. I also completed Dakins Foreign Customer Service Training.

Experience

Work history, roles, and key accomplishments

Telemarketer

Bolatop Enterprise

Jan 2025 - Jul 2026 (1 year 6 months)

Conducted outbound calls to promote products and services, generated qualified leads, and converted prospects into customers through effective objection handling and rapport building.

Outbound Calling Lead Generation Selling To Customer Needs Objection Handling Rapport Building Sales Customer Service

Sales Executive Officer

Artillery Brigade Medical Center

Nov 2023 - Oct 2024 (11 months)

Responded to enquiries about medical services, followed up with prospective clients to convert enquiries into appointments, and identified partnership opportunities with organizations.

Customer Service Sales Lead Follow Up Partnership Development Healthcare Services

Customer Service Executive

Stellar Groceries

Mar 2021 - Sep 2023 (2 years 6 months)

Provided accurate product information to customers, handled enquiries across multiple channels, and assisted with product selection based on customer preferences and budgets.

Customer Service Multichannel Communication Product Knowledge Problem Solving Sales Support