Open to opportunities

Fatimot Soyebo-Hassan

@fatimot

Message

I’m a Care Coordinator and front desk professional who improves patient experiences.

United States

Message

What I'm looking for

I’m looking for a healthcare role where I can coordinate patient care and deliver exceptional front-office service, while supporting the team with scheduling, communication, and confidentiality. I value clear workflows, patient-first collaboration, and professional growth.

I’m an adaptable Care Coordinator and front desk receptionist with extensive healthcare and customer service experience. I coordinate patient care by collaborating with doctors and nurses, conducting outreach after ED discharge, and helping patients schedule follow-up appointments.

I also bring strong front office administration, ensuring safe, clean, and efficient environments while managing access control and serving as a liaison to Public Safety. I maintain patient confidentiality, update care databases, and support insurance and payment discussions, using tools like MS Office, Millennium, and QuickBooks.

Experience

Work history, roles, and key accomplishments

Current

Primary Care Coordinator

Current

Advocate Aurora Health

Dec 2021 - Present (4 years 8 months)

Coordinated patient care by collaborating with doctors, nurses, and healthcare personnel. Conducted patient outreach and follow-up after ED discharge, updated patient care databases, and supported care team communication.

Patient Care Coordination Patient Outreach Follow up Patient Education Medical Records Data Entry

Front Desk Receptionist

Advocate Trinity Hospital

Mar 2016 - Dec 2022 (6 years 9 months)

Provided front lobby welcome, information, and escort services for hospital visitors. Managed emergency department public safety access control, handled detailed messages, and maintained a safe, clean, and efficient hospital environment.

Front Desk Administration Access Control Customer Service Hospital Department Knowledge

Guest Service

First Class Valet

Mar 2015 - Mar 2016 (1 year)

Provided compassionate guest/patient welcome and departure services as part of valet operations, supporting customer satisfaction and loyalty.

Guest Service Customer Service Compassionate Service

Assistant Manager

Captain Hooks

Nov 2012 - Mar 2015 (2 years 4 months)

Managed daily financial operations including processing cash, checks, and card transactions. Performed register balancing, supported break-even analysis, and trained/supervised newly hired cashiers.

Cash Handling Register Balancing Break Even Analysis