Fatime Goduni
@fatimegoduni
I manage hotel reservations, guest communication, and booking channels for remote travel support.
AlbaniaWhat I'm looking for
I've managed hotel reservations and guest communications at Crowne Plaza in Durrës, using Opera PMS and major online booking channels.
I handle booking requests, availability, modifications, cancellations, and customer emails across Booking.com, Expedia, Agoda, Trip.com, and Hotelbeds.
My reception experience with Sol Tropikal, MELIA Hotels International, Grand Blue Fafa, Hotel Bonita, and Hotel Flower includes guest support, room reservations, visitor records, and tourist assistance.
I'm available for fully remote customer service, reservations, travel support, virtual assistant, and data-entry opportunities.
Experience
Work history, roles, and key accomplishments
Reservations Specialist
Crowne Plaza
Managed reservations using Opera PMS and handled bookings across multiple online channels. Responded to guest emails, processed modifications and cancellations, and coordinated with hotel departments.
Receptionist
Hotel Flower
Handled guest reception, customer assistance, and reservation-related support.
Receptionist
Grand Blue Fafa
Handled front-desk guest service, reservations, and day-to-day hotel support.
Receptionist
Sol Tropikal, MELIA Hotels International
Provided guest reception and support, managed visitor records, responded to calls and emails, and organized room reservations while maintaining availability.
Receptionist
Hotel Bonita
Provided front-desk guest service and supported hotel operations.
Education
Degrees, certifications, and relevant coursework
University Aleksandër Moisiu
Bachelor's Degree, Cultural Tourism Management
2019 - 2023
Pursued a Bachelor's Degree in Cultural Tourism Management, focusing on tourism and business management.
General Gymnasium Miti Zoi Zaka
High School Diploma, General Education
2016 - 2018
Completed general gymnasium education.
Tech stack
Software and tools used professionally
Availability
Location
AlbaniaAuthorized to work in
Salary expectations
Job categories
Skills
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