Alisja Beqiraj

Analysed data from CRM, handled technical issues agents faced during calls, and reported them in real time. Planned shifts to ensure better coverage for each market and provided feedback to agents and team leaders.

Analysed data from CRM, handled technical issues agents faced during calls, and reported them in real time. Planned shifts to ensure better coverage for each market and provided feedback to agents and team leaders.

Addressed customer inquiries, provided information on airline policy, and assisted customers with ticket issuance, changes, and refunds.

Provided administrative support at the municipality offices, including reporting, informing citizens about municipal services, and filling forms and documentation.

Organized and managed the hotel reception, maintained communication with customers, served and informed clients on the premises, and offered information for guides and services in the area.

Organized and managed the hotel reception, maintained communication with customers, served and informed clients on the premises, and offered information for guides and services in the area.

Master's degree in Teaching English as a Foreign Language from the University of Tirana, completed in 2022.

Bachelor's degree in English Language from the University of Tirana, completed in 2020.

High school diploma from General High-School "Sulejman Delvina" in Delvine, completed in 2017.