Looking for a job

Fatima Malala

@fatimamalala

Message

I build strong client relationships, resolve service issues, and support sales, marketing, and business operations.

Philippines

Message

What I'm looking for

I’m seeking opportunities in digital marketing or business operations where I can use my customer service, CRM, administrative, marketing, and records-management experience while continuing to grow my SEO, Excel, and bookkeeping skills.

At Sanford Marketing Corporation, I managed high-volume customer interactions, resolved service issues end-to-end, and built client relationships that supported retention and loyalty. My service and marketing strategies contributed to a 10% increase in company sales, and I was recognized as Best Employee of the Month.

I also supported billing, records, reporting, and confidential data handling at Dr. Paulino J. Garcia Memorial Research and Medical Center. With a Business Administration degree in Marketing and recent SEO, digital marketing, Excel, and bookkeeping certifications, I’m expanding into digital marketing and business operations roles.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Sanford Marketing Corporation

Aug 2017 - Oct 2019 (2 years 2 months)

Managed high-volume customer interactions across multiple channels, resolved service issues, and contributed to a 10% increase in company sales through targeted strategies. Recognized as Best Employee of the Month for outstanding performance.